Key Element Guide
Sharon Taylor
Ehdotettu tuote
Cannon David & Taylor Sharon & Hanna Ashley & Rance Stuart & Wheeldon David
Key element guide : service operation
4,00 €
Toimitus Suomeen 6,90 €
Yhteensä 10,90 €
Käytetty - hyvä (K3+)
Nidottu (pehmeäkantinen)
2008 / 1. painos
Finlandia Kirja
Haetaan tuotteita...
Tiedot
Kustantaja/julkaisija
TSO
Sidosasu
Nidottu
ISBN
0113311184
9780113311187
Kieli
englanti
Alkuperäinen nimi
-
Tuotekategoriat
-
Esittely
This publication is intended to provide a synopsis of the basic concepts and practice elements of Service operation, which forms part of the core ITIL service management practices. This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.